Refund policy
📦 Order Processing Time
All orders are processed within 3–5 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed by a few days. We will notify you in case of any significant delay.
🚚 Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Domestic (within India/UK as applicable): 4–8 business days
- International Shipping: 7–15 business days (varies by location)
Delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.
🌍 Shipping Locations
We currently ship to:
- Domestic regions (as listed on checkout)
- Selected international countries
If your location is not available at checkout, please contact us for assistance.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email/SMS/WhatsApp so you can monitor your delivery status.
📦 Lost or Delayed Orders
Root & Rue is not responsible for delays caused by courier services, customs clearance, or incorrect shipping addresses provided by the customer.
If your order is significantly delayed, please contact us and we will assist you in tracking it.
❗ Incorrect Address Disclaimer
Please ensure all shipping details are correct before placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
📦 Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and order details.
We will review the issue and offer a replacement or appropriate solution.
📩 Contact Us
For any shipping-related queries, please contact:
Email: sahil@rootsnrue.store
Response Time: 24–48 hours